FAQ

Yes. Every rug in our collection is handwoven by Afghan artisans using traditional techniques passed down for generations. No machines, no shortcuts. Each rug is made knot by knot with care and precision.

Our rugs are sourced directly from Afghanistan. We work with local weavers, families, and trusted partners who ensure each piece is ethically produced and authentically crafted at the source.

Many of our rugs are vintage, handwoven decades ago and preserved in excellent condition. They carry real history and character. Only a small portion of our collection is newly made, and these are clearly labeled. Every rug, old or new, is chosen for its authenticity and story.

If you can add it to your cart, it's available. We work with limited stock, and once a rug is sold, it’s usually gone for good. If you're interested in a similar piece, feel free to contact us and we’ll try to source something close.

Yes. If you're looking for a specific size, style, or symbolic design, reach out through our contact page. We offer private sourcing to help you find or commission the perfect piece based on your vision.

Avoid harsh cleaning products and moisture. Vacuum lightly without a beater brush, and rotate the rug occasionally to even out wear. For spills or stains, blot gently and consider a professional rug cleaner. We include basic care tips with each order.

If the rug is ready and in stock, delivery within North America can take as little as a few days. Most in-stock orders arrive within 1 to 3 weeks depending on your location. Made-to-order, backorder, or custom pieces may take 1 to 2 months. Always check the product details for the most accurate delivery estimate.

Absolutely. We ship worldwide and use reliable couriers to ensure safe delivery. Shipping costs and delivery times depend on your location and will be calculated at checkout. For large or bulk orders, contact us directly for a custom quote.

If you don’t see your country listed at checkout or shipping isn’t available, reach out to us through the contact page. We’ll do our best to arrange a custom shipping option or find a workaround. We’ve shipped to unique locations before just ask.

Our rugs ship either from Canada or directly from Afghanistan, depending on where the piece is currently located. Please check the product description for specific shipping details and estimated delivery time before purchasing.

Possibly. If you're ordering from outside Canada, your country may charge customs duties, VAT, or import taxes when the rug arrives. These fees are not included at checkout and are the buyer's responsibility. Charges vary by country, so we recommend checking with your local customs office if you're unsure.